Microsoft Forms vs Qualtrics: Choosing the Best CX Survey Software (2023)

Microsoft Forms and Qualtrics are well-known surveying tools used to collect customer feedback to improve customer experiences (CX).

Both tools are reliable and widely used. Qualtrics is a powerful solution that helps you take action based on CX insights. In contrast, Microsoft Forms is a simple surveying tool that’s easy to use but slightly limited.

To know which software is best for you, it’s important to consider your use case(s), business model, budget, and the maturity of your customer experience management (CXM) program.

For example, if you’re a Microsoft 365 subscriber and just need to conduct simple surveys (e.g., for basic market research), then Microsoft Forms is a great, cost-effective option. However, if you need a full-fledged CXM solution, Qualtrics may be a better choice.

Similarly, if you’re looking for a B2B CX solution to help you improve customer experiences, reduce customer churn, and increase revenue, CustomerGauge is the best choice. Our platform helps you grow account sizes through cross-sells, upsells, and referral marketing.

So, which software should you go with: Qualtrics, Microsoft Forms, or CustomerGauge? We’ve reviewed all three and highlighted the strengths and weaknesses of each, to help you make an informed decision.

Introducing Microsoft Forms, Qualtrics, and CustomerGauge

Microsoft Forms

Microsoft Forms is a simple survey software included with Microsoft’s 365 suite. The platform has essential surveying features, including multilingual support, a range of different question and branching types, and basic analytics.

However, unlike Qualtrics, Microsoft Forms isn’t a full-fledged customer experience software. It lacks more advanced surveying capabilities, for example, giving you very little control over who can fill your forms in (including repeat entries).

Microsoft Forms is easy to use and requires minimal setup, making it a great option for simple, small-scale surveying needs.

But, if you need a complete CX platform, you’ll need to consider a bigger player.

  • Price: Included with Microsoft 365 – not sold separately.

  • Best for: Businesses of all sizes that just need to conduct simple surveys.

  • Top 3 industries: Information Technology and Services, Pharmaceuticals, Education Management.

  • Customer service G2 rating: 8.8 for Quality of Support.

  • G2 score: 4.4


Founded in 2002, Qualtrics is one of the biggest names in experience management.

Qualtrics has excellent surveying features with multilingual support, branch logic, different question types, and complete control over who fills your forms in. For example, you can enable anonymous filling in while restricting entries to one per person.

However, the value Qualtrics offers extends beyond surveying. The platform also analyzes your CX data and helps your team take action based on it. For example, Qualtrics’s insights help team members close the loop quickly to prevent churn.

(Video) Google Forms vs Qualtrics CoreXM: Why they switched from Qualtrics CoreXM to Google Forms

Qualtrics is a mature CX platform provider with vast experience in multi-departmental applications, pushing data to Sales, Marketing, and Products teams. The vendor is also featured in Gartner’s 2020 Critical Capabilities Report with the second highest scores for enabling B2B, B2C, and B2B2C business models.


Gartner’s Critical Capabilities report rated CustomerGauge as #1 for B2B and B2B2C, and recognized the platform’s exceptional capabilities for B2B sales enablement.

While most CX tools focus on the research and analytics side, CustomerGauge additionally prioritizes taking action. The platform helps teams link their CX programs to financial data and growing account sizes and revenue with targeted upselling, cross-selling, and referral marketing.

CustomerGauge focuses on Net Promoter Score (NPS) surveys and complements NPS data with Customer Satisfaction (CSAT) and Customer Effort Score (CES) insights to give you a holistic overview of customer sentiments.

It’s also the only CX platform that currently monitors for absence of signal, the hidden churn indicator.

  • Price: Contact our team for details.

  • Best for: Mid-market and enterprise B2B and B2B2C companies looking to reduce churn and increase revenue.

  • Top 3 industries: Technology, Consumer Packaged Goods (CPG), Manufacturing.

  • Customer service G2 rating: 9.6 for Quality of Support.

  • G2 score: 4.6

Gartner’s Perspective: Qualtrics and CustomerGauge

Gartner’s 2020 Critical Capabilities Report evaluated the top 14 customer experience vendors to see how they fared for enterprise B2B needs.

The evaluation included top vendors like CustomerGauge and Qualtrics, but not Microsoft Forms, likely because the latter is primarily a surveying tool and not an end-to-end CX solution.

Gartner’s report vetted CX providers for core product capabilities like advanced predictive and prescriptive analytics, and customer journey orchestration. Qualtrics was ranked in the top 3 for B2C, B2B, and B2B2C needs making it an excellent, well-rounded CX vendor.

However, CustomerGauge was ranked as the top choice for B2B Enterprise needs, and it was recognized as the best platform for sales enablement.

(Video) Programmability in Qualtrics Surveys

Microsoft Forms vs Qualtrics vs CustomerGauge: According to G2

G2 is one of the most reliable sources of customer reviews for software.

Their reviews reveal how customers feel about Microsoft Forms, Qualtrics, and CustomerGauge. As you can see from the comparison table below, Microsoft Forms is preferred for its ease of use, setup, and administration.

On the other hand, CustomerGauge has the highest overall rating, and the platform is the highest rated for its quality of support, commitment to being a good business partner, and the product’s direction (i.e. how its development is coming along).

Microsoft Forms

Qualtrics Customer Experience



G2 Rating

G2 Rating

G2 Rating

Star Rating




Largest Market Segment

Enterprise (41.9% of reviews)

Enterprise (58.7% of reviews)

Mid-Market (43.6% of reviews)

Total Number of Reviews




Meets Requirements




Ease of Use




Ease of Setup




Ease of Admin




Quality of Support




Has the product been a good partner in doing business?




Product Direction (% positive)




How Microsoft Forms, Qualtrics, & CustomerGauge Customers Feel

Microsoft Forms Customers Say…


Customers like Microsoft Forms for its ease of use and simplicity.

One reviewer shared a detailed breakdown of how Microsoft Forms helps their small businesses:

“1. Good tool for creating surveys without any Development.
2. This works well for non-development companies that do not have to be dependent on anyone.
3. create survey polls and integrate them with other MS tools like Excel and MS Access.
4. Generate Analytics and populate data.
5. it has its inbuilt plugins to enhance surveys and polls and for capturing feedback.
6. this can be used for internal purposes only and has limited access.”

(Engineering Manager, Small Business)

Another praises the tool for its feedback collection capabilities:

  • Microsoft Forms has created an easy way for us to update in-house forms and documents. But the best feature has been being able to create surveys and forms to keep in touch with our customers and welcome feedback from them easily and effortlessly as well as update customer information.” (Business Consultant and Sales Representative)


Although Microsoft Forms is praised for its ease of use, some users find it to be difficult to customize:

  • The survey design is not very customizable. But the worst thing is what happens after you get the data. It drives me crazy that if someone selects "Other" and writes in a response, then you can't easily find and read all the "Other" responses. You have to search through the spreadsheet to see if anyone wrote something in just by eyeballing if it's different from the standard responses. Also I just wish all of the analytics were a lot smarter—tell me what I need to know.” (Senior Copywriter, Enterprise)

  • I don't particularly appreciate that it takes time to learn how to branch questions. I wish there were a tutorial, or it was more accessible.” (User in Education Management, Enterprise)

Qualtrics Customers Say…


Qualtrics is valued by customers for its rich feature set and CX capabilities:

  • Coming from a company where customer feedback and sentiment was captured across multiple channels and systems, Qualtrics has provided a solid, scaleable, and feature-rich platform that can serve the needs of many departments and teams across the enterprise.” (Administrator in Electrical/Electronic Manufacturing, Enterprise)

  • Partnering with Qualtrics has provided us with the right tools to define, measure, and prioritize different member experience journeys throughout our credit union. Since we started utilizing the tools available with Qualtrics, we have been able to make impactful organizational changes based on the feedback received from our members, as well as it has helped strengthen and optimize the daily member experience. If you are ready to be a leader in your industry and offer world-class experiences, I highly recommend partnering with Qualtrics!” (Member Experience Specialist, Mid-Market)


Some customers have highlighted how Qualtrics can be overwhelming at times:

  • “Customization is very difficult in this tool. Generally, grid type of questions where you need to show multiple columns with a different look and feel is complex.” (Team Lead, Small Business)

  • Qualtrics can do so much, that oftentimes you just do not know what features to use or implement. You can also have an idea of what you'd like to accomplish and spend the time and effort to create it manually, only to discover Qualtrics had something out of the box you could use. More awareness and training around features would be great.” (Administrator in Electrical/Electronic Manufacturing, Enterprise)

    (Video) Qualtrics - Download your survey as an MS document

CustomerGauge Users Say…


CustomerGauge users appreciate the platform’s reporting features and sophisticated CX management capabilities:

  • Great tool for NPS. I enjoy the ability to be able to mark an NPS score in someone else’s name and the ability to mark a case as closed so you can easily monitor where your efforts need to lie when following up during an NPS ask. Reporting was also very good via CustomerGauge, though it takes a while to set up…

It was a very powerful tool for quickly analyzing any themes and patterns found within the data collected from a client NPS ask.” (User in Information Technology and Services, Enterprise)

  • “Implementing CustomerGauge has allowed us to develop a sophisticated customer feedback program that is easy to manage and report on. The best part of our experience with CustomerGauge has been the ongoing support and collaboration they have provided for helping us to continually improve our program.

    Easy integration with our CRM and a variety of reporting tools within the platform have also allowed us to customize our process and get important data to the right people within our organization.” (Administrator in Industrial Automation)


As proud as we are of the positive feedback for CustomerGauge, we know there’s always room to improve. That’s why CustomerGauge puts customer requests front and center when it comes to product development:

Cary S., Director of Training and Guest Services for an enterprise-level company said:

There is very little to almost nothing that we dislike. Every time we have a need or the product does not deliver a solution to one of our needs, the CustomerGauge team is quick to make our request important.”

And Hans Chr. G. said:

“I have a couple of important things on my wishlist. Happy to see some of these things now entering their backlog for product development.

The Pros and Cons of All 3 CX Survey Software

As we mentioned previously, Microsoft Forms is a simple, reliable surveying tool, while Qualtrics and CustomerGauge are full-fledged customer experience management solutions. However, there’s a little more to them than that.

Let’s take a look at each platform’s pros and cons to help you identify which solution is best for your needs.

Microsoft Forms


  • Free with Microsoft 365. If you’re a Microsoft 365 user, Microsoft Forms is a great surveying software that you won’t need to pay additionally for.

  • Easy to set up and use. Microsoft Forms is a cloud-based solution that requires almost no setup. The form builder is intuitive and easy to use.

  • Supports different question types, including multiple choice, text, rating, NPS, likert, and more. Microsoft Forms also lets you set start and end dates.


  • Very basic analytics. MS Forms only displays basic analytics like the number of responses, average time to complete, and a breakdown of respondents. It also displays these specifics for each question. But the software doesn’t offer more advanced CX analytics, like insights into customer sentiments.

  • Limited control. MS Forms doesn’t give you full control over who can fill your survey in, and the anonymous respondents option only restricts your control further.

    (Video) Best 5 Online Survey Tools to Check Out in 2021 | Online Survey Software

  • Not suited for B2B and large-scale B2C needs. MS Forms lacks the features that help teams manage complex customer journeys and take action based on CX insights. Platforms like Qualtrics and CustomerGauge are better suited for complex CX needs.



  • Suited for all business models. Qualtrics scored second in Gartner’s Critical Capabilities report for B2B, B2C, and B2B2C. Qualtrics enables teams to manage any CX initiative from simple feedback collection to implementing the best closed loop practices.

  • Strong partnership network. Qualtrics has a strong partnership network, especially with enterprise businesses. This makes Qualtrics one of the most experienced vendors in implementing multi-departmental CX programs.

  • Extensive customization features. Qualtrics lets you fully customize your surveys, including the survey design (question types, start and end dates, branches, etc.), user permissions, specific rules when users complete the survey, and more.

  • Primed for customer experience management. Qualtrics isn’t limited to just surveying capabilities. It has all the features you need to interpret and act on customer feedback, including sentiment analysis and deep analytics.


  • Cost. With plans starting at $1500, Qualtrics is typically too expensive for smaller businesses.

  • Interface. Qualtrics has a rich feature set and powerful capabilities, which is a great strength but also a potential drawback. If you just need to conduct simple surveys, the platform is overkill. Some users also feel the platform needs to introduce more training.



  • Tie CX to revenue. CustomerGauge helps businesses tie CX to revenue and focus on growing revenue through targeted upsells, cross-sells, and referral marketing. The CX vendor is recognized as the best for sales enablement by Gartner.

  • Manage complex B2B customer journeys. CustomerGauge is Gartner’s top pick for B2B and B2B2C businesses for a reason. The platform features omnichannel data collection and is designed to help manage complex B2B customer journeys.

  • Reduce churn. CustomerGauge helps you fight churn with a closed loop feedback process, by setting goals and alerts for closing the loop at the frontline, management, and executive levels. The platform also monitors for absence of signal, a key churn indicator, and helps reengage accounts that are likely to churn.

  • Improve NPS response rates. Typical CX platforms like Qualtrics have response rates of around 1-2%. CustomerGauge, however, has a portfolio of clients with 35% response rates.


  • Not suited for B2C use cases. CustomerGauge was designed with B2B and B2B2C needs in mind, so it’s not suited for B2C needs.

  • Commercially-orientated. Microsoft Forms and Qualtrics are good for academic research, but CustomerGauge is a commercially-focused platform and isn’t ideal for academic needs.

CustomerGauge is primed for B2B and B2B2C enterprise requirements. So, if you’re searching for a B2B CX solution to fight churn, grow account sizes, and improve customer experiences, look no further than CustomerGauge.

Book a demo to find out more!

About the Author

Microsoft Forms vs Qualtrics: Choosing the Best CX Survey Software (2)

Ian Luck

(Video) Basic Testing In Qualtrics

Ian has been in the CX market for over a decade evangelizing best-practices and strategies for increasing the ROI of customer programs. He loves a loud guitar, a thick non-fiction book, and a beach day with his family. You can catch him around the north shore of Boston, MA.

More From This Author


Why is qualtrics better than Microsoft Forms? ›

Unlike Microsoft Forms, Qualtrics is a more advanced survey tool with much stronger capabilities. It is best used to survey a medium to large audience. For more information on Qualtrics, please visit the Qualtrics help page or speak with your instructional designer.

Is Microsoft Forms better than Qualtrics? ›

Both tools are reliable and widely used. Qualtrics is a powerful solution that helps you take action based on CX insights. In contrast, Microsoft Forms is a simple surveying tool that's easy to use but slightly limited.

What are the limitations of Microsoft Forms for surveys? ›

100 questions limitation: Microsoft Forms are limited to 100 questions per form. If, when writing, you have more than a hundred questions, you will be required to craft another form or compress your questions. Microsoft Forms does not have an update feature for submitted answers or the option to save a form for later.

Is Microsoft Forms good for surveys? ›

Easy way to make surveys and build forms

Overall great experience. Easy to use, has a lot of beneficial features which save time. 10/10 would recommend. If you are someone looking to make quick questionnaires or surveys, Microsoft Forms is the way to go!

What is the disadvantage of Qualtrics? ›

Qualtrics Disadvantages
  • Not enough pre-built integrations with business apps. ...
  • Panels are only available for U.S.-based users and a few other selected countries. ...
  • Less experience in data collection. ...
  • Reports can take a while to load if you're trying to analyze large data sets.
  • Limited survey customization options.
Mar 10, 2023

What are the pros and cons of Microsoft Forms? ›

Microsoft Forms Pros and Cons
  • Forms is super-easy to use. Back in the day, creating an online form required a bit of technical know-how. ...
  • It works great with other Microsoft products. ...
  • External third parties can participate. ...
  • Limited integrated options. ...
  • Limited customization. ...
  • Limited question and answer options.

Is Microsoft Forms being discontinued? ›

The Polls app will replace the Form app in Teams meetings. However, Forms will continue to exist as an app in Teams for the purpose of surveying. On the other hand, the Polls app will enhance the polling experience for Teams users.

Why choose Microsoft Forms? ›

With Microsoft Forms, you have the option to send forms to users in their preferred language and translate their answers into your language. This removes language barriers and makes it easy for everyone to understand the questions and answers clearly.

How many responses can Microsoft Forms handle? ›

Form, poll, question, and response limits
Office 365 EducationMicrosoft personal account (Hotmail, Live, or
How many questions per form/quiz are allowed?Up to 200Up to 200
How many responses can a form/quiz receive?Up to 5,000,000Up to 200 for free accounts Up to 1,000 for paid accounts
2 more rows

What Microsoft program is best for surveys? ›

Microsoft Forms is the survey tool that allows you to create surveys and quizzes for your internal or external use. The biggest values of the Forms tool are: super fast and easy creation of surveys.

Can Microsoft Forms limit number of responses? ›

In Microsoft Forms, we can set the Start and End time and the form will accept responses during this time only but there's no option/setting in the from itself to limit the number of responses. You can, however, consider creating the flow in Power Automate to set this limitation.

Who is the target audience for Microsoft Forms? ›

Target audience: Students, faculty and staff members. Microsoft Forms is an easy-to-use application that allows you to create simple forms, quizzes, and surveys.

Can anyone see responses to Microsoft Forms? ›

If you use the Microsoft Forms web part to embed a form on a SharePoint page and choose to show form results on the page, SharePoint will automatically generate a link to that form and anyone with it can view a summary of responses.

Can you edit responses in Microsoft Forms? ›

Details: Once enabled, form and quiz respondents can edit their responses, as long as the form or quiz is still open. The answers cannot be accessed if the form or quiz is closed or removed. This will need to be enabled by your Microsoft 365 Admin.

Why is Qualtrics so popular? ›

Qualtrics is known for its advanced surveying features that are still easy to use and understand. Qualtrics is on the expensive side. Its most basic Research Core 1 plan starts at $1500 per year.

Why is Qualtrics good for surveys? ›

About Qualtrics

Why use Qualtrics? Qualtrics enables you to do surveys, feedback and polls using a variety of distribution means. Results can be viewed in reports and can be downloaded. Qualtrics allows you to share surveys and results as well as collaborating with other users.

What are the strengths of Qualtrics survey? ›

The benefits of the Qualtrics solution

Multichannel communication. Facilitated management of respondents. Secure data processing. Relevant statistics.

What are the two major uses of Microsoft Forms? ›

With Microsoft Forms, you can create surveys, quizzes, and polls, invite others to respond to it using almost any web browser or mobile device, see real-time results as they're submitted, use built-in analytics to evaluate responses, and export results to Excel for additional analysis or grading.

How long do Microsoft Forms last? ›

By default, the retention period is 30 days.

After that admin can move any forms to a Microsoft 365 group via the existing Move feature. To learn more about this, see transfer ownership of a form.

Which one is better Google Forms or Microsoft Forms? ›

Unlike Microsoft Forms, Google Forms offers a number of question formats, such as linear scale, dropdown, and multiple choice. “For the Q&A, Google Forms is definitely better than Microsoft Forms,” says Harper.

What has happened to Microsoft Forms? ›

Microsoft Forms Pro is now Microsoft Dynamics 365 Customer Voice. Dynamics 365 Customer Voice empowers you to capture and analyze feedback with advanced branding, AI-analysis, and data integration so you can foster meaningful customer relationships and make intelligent decisions across your organization.

How powerful is Microsoft Forms? ›

Microsoft Forms is one of the most powerful and user-friendly forms building platforms. It's perfect if you need to quickly create surveys, quizzes, or assessments without any prior coding experience. You can customize your questions with various types, such as multiple choice, rating scales, or open-ended.

Is Microsoft Forms Hipaa compliant? ›

Is Microsoft Forms HIPAA compliant? Yes, Microsoft Forms is HIPAA compliant, provided that users have a signed BAA before use, and the platform is used per HIPAA requirements.

What is better than forms? ›

What makes WPForms the best Google Forms alternative is its simplicity and feature-rich options. You can add form fields to accept online payments, allow users to submit posts, sign forms online, add a Likert scale, net promote score (NPS), add reCAPTCHA, collect ratings, enter payment fields, and more.

Is there a pro version of Microsoft Forms? ›

Microsoft Forms Pro is a survey solution that allows companies to gather feedback from their clients or internal teams. The tool Forms Pro extends the basic surveying capabilities of Microsoft Forms and seamlessly integrates with Dynamics 365.

What is the equivalent of Microsoft Forms in Google? ›

Unlike Microsoft Forms, Google's form builder gives users several question formats, including linear scale, multiple choice, and drop-down. Just like Microsoft Forms, Google Forms branching allows users to go to different sections of the form based on their answers.

How do I make Microsoft Forms look good? ›

To give your survey, quiz, or other type of form some visual flair, apply a theme, add your own background image, or customize the background color. In Microsoft Forms, open the form for which you want to apply a theme. Style to choose a theme, color or background image.

What cool things can you do on Microsoft Forms? ›

Your participants will now get a custom message leading them to the form page.
  • View Response in Excel in Real-Time. ...
  • Prevent Duplicate Form Responses. ...
  • Embed Microsoft Forms iFrame on Your Website. ...
  • Use a QR Code to Share Forms. ...
  • Set Form Completion Duration. ...
  • Create and Customize Quizzes in Microsoft Forms.
Dec 24, 2022

Can Microsoft Forms be used without Office 365? ›

Who can use Microsoft Forms? Microsoft Forms is generally available to Office 365 Education customers, Microsoft 365 Apps for business customers, and users with a Microsoft account (Hotmail, Live, or

Can you print all responses in Microsoft Forms? ›

Print a summary of responses

You can print a summary page of your form questions, number of responses, and a chart for each question that shows a breakdown of how respondents answered that particular question. Go to the Responses tab. > Print summary.

Can Microsoft Forms send email with responses? ›

Microsoft Power Automate template

When a new response is submitted in Microsoft Forms, send an email to the responder about receiving the response. Connect your favorite apps to automate repetitive tasks. Check out a quick video about Microsoft Power Automate.

What is the limit of Likert options in Microsoft Forms? ›

All Likert questions with 4 Statements will be calculated as 100 questions. That may why you cannot create new question.

What is the most popular survey software? ›

Top 10 Survey Software
  • Google Workspace.
  • Google Surveys.
  • Qualtrics CoreXM.
  • SurveyMonkey.
  • QuestionPro.
  • Jotform.
  • User Interviews.
  • Microsoft Forms.

What is the most popular online survey tool and is very easy to use? ›

Google Forms, is one of the best free survey tools; it lets you put together surveys quickly and easily via their convenient drag & drop interface. You can customize the design of the surveys. Moreover, the platform also provides you with real-time response information and charts.

Is Microsoft Forms as good as SurveyMonkey? ›

Microsoft Forms has 67 reviews and a rating of 4.46 / 5 stars vs SurveyMonkey which has 9623 reviews and a rating of 4.58 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

How many responses are free on Microsoft Forms? ›

With Microsoft Forms, business and education users can create up to 400 forms and receive up to 50,000 responses. You can ask a maximum of 200 questions.

Can Microsoft Forms allow multiple submissions? ›

You can allow the responders to submit multiple responses via unchecking the One Response per person.

Can multiple people view Microsoft Forms responses? ›

All contributors to your quiz or form can also view, edit, and delete responses.

Can Microsoft Forms pull data from Excel? ›

In Microsoft Forms, you can easily view all of the response data for your form or quiz in Microsoft Excel. An Excel workbook with your response data will be downloaded to your desktop or stored in OneDrive, depending on the starting point of your form or quiz.

Does Microsoft Forms allow anonymous responses? ›

Can I make a survey form that is anonymous? Yes. Just click the three dots at the top right corner to open the Form Settings; then uncheck the box labeled Record name. This will make the form anonymous.

Are Microsoft Forms surveys really anonymous? ›

Are Microsoft Forms surveys really anonymous? Although baseline Microsoft Forms surveys aren't automatically anonymous, you can easily make them anonymous. Microsoft Forms protects respondents' identities by giving admins the option not to record user names or emails.

How does Microsoft Forms collect responses? ›

The first way to collect responses with Microsoft Forms is by generating the URL to the Form. The URL can be shared via email or posted as a link from a SharePoint page. And if you use the Forms Web Part on a SharePoint page, you will be able to easily embed any Form on the page, once you paste the URL.

How does Microsoft Forms store responses? ›

Microsoft Forms responses are not stored in Personal OneDrive folder, but in Forms itself. Said that, you can create a Forms from a Microsoft Teams team and that will be a "Shared" Form where information is accessible to all Team members.

Can Microsoft Forms responses be saved as a PDF? ›

Microsoft Power Automate template

Create a DOCX or PDF file from a template when a Microsoft Form is submitted. Files will be saved in OneDrive. This works equally well with SharePoint, DropBox, Google Drive and other storage platforms.

Can you delete some responses from Microsoft Forms? ›

Click on “Responses” at the top of the Microsoft Form.

You can test the survey before you send it out and your response will show up (you can also delete your response so it won't count overall). The responses will automatically do a chart/count for you as people complete their survey.

Can I download individual responses in Microsoft Forms? ›

In Microsoft Forms on the Responses tab, select Open in Excel. Your form responses will open in an Excel workbook. From Excel, you can export or save your form responses as a PDF file.

Why is it good to use Qualtrics? ›

About Qualtrics

Why use Qualtrics? Qualtrics enables you to do surveys, feedback and polls using a variety of distribution means. Results can be viewed in reports and can be downloaded. Qualtrics allows you to share surveys and results as well as collaborating with other users.

Why is Qualtrics better than Google Forms? ›

Qualtrics is a heavy-duty customer feedback software that demands a considerable learning curve, while Google Forms is designed with the simplest surveys in mind. This means that if you're a large organization, Google Forms might not be able to do enough. However, Qualtrics can't do everything.

Does Microsoft use Qualtrics? ›

Run Qualtrics Experience Management (XM) within Microsoft Teams. Use the Qualtrics Experience Management (XM) app to allow people across your organization to distribute, take, and work with surveys directly within Microsoft Teams.

What is Qualtrics and its top features? ›

From product, pricing, market segmentation, or brand tracking, Qualtrics CoreXM is the gold standard in experience management. Qualtrics combines powerful features like 100+ question types and robust logic with ease of use to make research easier than ever.

Can you use Qualtrics for forms? ›

The Qualtrics survey tool can be used as a very powerful tool for creating forms for event registration, equipment reservation, room reservation, and any other form you might need on campus.

What problems does Qualtrics solve? ›

  • Market Research.
  • Audience & Panel Management.
  • Concept Testing Tools.
  • Conversational Brand Analytics.
  • Brand Health Tracking.
  • Research & Insights Management.
May 12, 2022

Does Amazon use Qualtrics survey? ›

Qualtrics is part of the Amazon Partner Network (APN), which includes thousands of systems integrators who specialize in AWS services and tens of thousands of independent software vendors (ISVs) who adapt their technology to work on AWS.

Does Qualtrics do statistical analysis? ›

Statistical Analysis Software - Qualtrics Stats IQ™

Who is qualtrics competitor? ›

A quick overall comparison of Qualtrics competitors and alternatives
ToolPricingFree Trial
InMomentContact for detailed pricingNo
Retently$2 / monthYes
Promoter.ioThe other plans are $100, $150, and $225/monthNo
AskNicelyContact for detailed pricingNo
6 more rows
Feb 7, 2023

Why is Microsoft Forms better than Google Forms? ›

If you need a tool that is more versatile or customizable, Microsoft Forms might be the better option. If you're looking for a tool that is easier to use, has more collaborative features, and can add more elements to your actual form, Google Forms is the way to go.

What are the advantages of Microsoft Forms over Google Forms? ›

It has a variety of themes you can choose from, unlike Google Forms, where you can only modify the color and the background,” he notes. “Microsoft Forms also carries attractive and dynamic themes, which are a plus if you want aesthetically pleasing web form pages.”

What is the most important feature for online survey software? ›

Key Features of Survey Tools
  • Survey Display Options.
  • Branching/Skip Logic.
  • Data Analysis.
  • Survey Templates.
  • User Segmentation.
  • Multiple Answer Types.
  • Multimedia Integration.
  • Multilingual Support.

What are the costs of using Qualtrics? ›

Qualtrics pricing works on a subscription-based model requiring annual renewal. Plans start at $1,500 a year and go up to $5,000 a year. The pricing is based on what features you require, how many features you require, how many active team members will be utilizing the software, and the size of your business.

Are Qualtrics surveys Hipaa compliant? ›

Yes, Qualtrics is HIPAA compliant. This means that Qualtrics has implemented the necessary technical, physical, and administrative safeguards to protect PHI, as well as policies and procedures for compliance, breach notification, and risk analysis.


1. Google Forms vs Qualtrics
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2. How to Import Forms into Qualtrics | Data Collection Guide 2022
3. The Long and Short of CX Surveys: 3 Models for Success
4. How to use Microsoft Forms
(Kevin Stratvert)
5. 1. Qualtrics Beginner Tutorial
(Dare McNamara)
6. Qualtrics - How to create a link to distribute your survey
(Math Guy Zero)


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